Terms and Conditions

1. TOUR RESERVATION

On receipt of your reservation, Premier Attractions will reserve your selected tour experiences.  A contract is made between you and the chosen tour supplier as per the advised payment terms indicated on your itinerary confirmation.

As a courtesy, in the case of the Early Bird rates, one of our Tour Specialists will send by email a reminder two (2) weeks prior to your payment deadline.  If however payment is not received by the designated early-bird date, your reservation will be deemed null and void and automatically cancelled from our system.

2. PRICE GUARANTEE

Our price guarantee only applies to tours booked at the Early Bird rate which must be booked and paid two (2) weeks in advance of your tour or activity date.  Our unique relationship with suppliers ensures that you will receive the best ‘Early Bird’ pricing possible, void of hidden industry fees and commissions.  If you find the same supplier tour or activity sold for less, we will refund you the difference – We guarantee it!

Prices are subject to change by the individual tour suppliers based on costs, government taxes and levies. Should these change; the price of the tour will increase on our website and will apply to all tours not yet under contract i.e. tours for which full payment has not been received.  If the new pricing is unacceptable, you may cancel without any penalties or further obligation.

In the case of computer or human billing error we reserve the right to requote with corrected rates prior to payment receipt.  If however full payment has been processed, the rate will be honoured.

3. IF THE SUPPLIER CANCELS THE TOUR

Our tour suppliers reserve the right to change or cancel any tour departures in accordance with their operating requirements or circumstances beyond their control.

If a tour supplier cancellation is made any time prior to the tour departure time*, Premier Attractions or an agent of the tour supplier will contact you to attempt to re-book for the same or a similar tour.  If an alternative tour is not available or this is not feasible or acceptable by you, Premier Attractions only liability will be to ensure that you receive a full refund for the amount received from the booking.

*Please Note: The tour departure time constitutes the time indicated on your Premier Attractions confirmed itinerary.  If you fail to join the tour on the day of departure then cancellation fees will be 100%.

4. IF YOU CHANGE OR CANCEL YOUR TOUR

If after your booking has been confirmed, you wish to change to an alternative tour date or time, you may do so subject to availability and with no change fees up to 24 hours prior to your tour departure time.  Simply contact us by telephone (246) 426-0182 or (246) 266-0182 or email concierge@premierattractions.bb and we will assist.

If change notification is received within the 24 hour window, a minor penalty may apply up to a maximum of US$ 7.50 | BD$ 15.00 per person in some cases.

If after your booking has been confirmed you need to cancel your tour, your cancellation options and applicable fees are stated below.  Notice of cancellation after payment confirmation must be made by email only to Premier Attractions at concierge@premierattractions.bb , subject heading Cancellation.

  • 4 days (96 hrs) notice: Full refund – No penalties, once we receive notification 4 days (96 hours) in advance of your scheduled tour or activity date.
  • Within 4 days (96 hrs): 25% cancellation fee
  • 24-hours or less: No refund

5. TOUR DETAILS AND CONDITIONS

The information contained in our brochure is correct to the best of our knowledge but we cannot guarantee that any item or amenity mentioned will be available, especially where we have no direct control over it.

Special meal requirements will be prepared on a request basis only. Premier Attractions cannot guarantee special meal requests nor will assume any responsibility or liability if clients’ special meal requests are not fulfilled; we will however ensure that a satisfactory rebate is offered for the inconvenience.

Premier Attractions is not responsible for the cost of any other purchases made whilst on tour outside of the stipulated tour scope.

6. ILLNESS OR ABSENTEEISM

In the event of your withdrawal from a tour after its commencement without prior notification, as a result of illness or other, no refunds will be made.  The option to reschedule will be at the sole discretion of the tour supplier and may be subject to some penalties.

7. WEATHER CONDITIONS

Under no circumstances can we be held responsible for weather conditions on the day, nor can any tour be cancelled by you at any time on the basis of weather conditions.

8. LIABILITY

Premier Attractions is responsible for properly arranging and conducting your reserved tour experiences.

As a Tour Concierge, Premier Attractions will make arrangements with tour suppliers and other independent suppliers to provide you with your desired tour experience at the best price. These parties are independent suppliers over whom we have no direct control.  Unless caused by our own negligence, Premier Attractions is not responsible for and accepts no liability in respect of any claims, losses, damages, costs or expenses arising out of:

  • personal injury, sickness, disease, accident or death, however caused, including without limitation, where same results from your conduct on tour.
  • loss or damage to personal property
  • delays, weather, mechanical breakdown, equipment failure, labour disputes, Acts of God or any other causes beyond Premier Attractions’ direct control.
  • acts or omissions, whether negligent or otherwise, of tour suppliers or their personnel (including transportation services) or of any other person or body unless such a person or body is employed by us acting within the scope of his or her authority.  In no event is Premier Attractions liable for the acts or omissions of independent third party contractors or of its own employees acting outside the scope of their duties.
  • loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:
    • Your failure to arrive on time for the initial tour departure if you have opted out of inclusive transfers and have chosen to arrange alternative transport.
    • Your leaving the tour prior to its completion.
    • Cancellation of a tour by a tour supplier provided that a full refund of all monies paid is made to you.

 

Passengers should be aware that some tours are not fully accessible and may include rough terrain, some walking, uneven pavement, steps, step-overs and ladders.  Some of our activities are action and adventure orientated and inherently involves risks of injury, and therefore by voluntarily taking part in such activities, you thereby acknowledge and assume any of the risks inherent therein.  In the absence of negligence on our part, we accept no responsibility for, and shall not be liable for, any injury, illness, damage, loss, accident, expense, delay or any other irregularity resulting from your participation in any of the tour or activities made available to you.

We recommend you advise your doctor that you are taking a vacation and stock up on any required medications (prescription or otherwise) for your trip, even for something as seemingly benign as an upset stomach, motion sickness or headaches, since the brands of medication to which you are accustomed may be unavailable locally.  It is not the practice of tour suppliers to provide any medication to guests on tour (even over the counter medications) as they cannot anticipate how you will react to such.  Should you fall ill during your tour, tour suppliers will make every reasonable effort to make prompt, sanitary, safe and proper medical care available to you.  This information is provided only for your convenience and we are not responsible or liable for any damages resulting from your failure to confirm or ascertain health information or take personal medical precautions whilst on tour.

9. COMPLAINTS

Should you have a complaint in respect of the tour or activity, you should inform the Premier Attractions’ Tour Specialist whilst on vacation or within 30 days of your tour date in writing to Premier Attractions so that your complaint can be investigated.  Email complaints to complaints@premierattractions.bb .  Any claims made after the 30 day period will not be considered by Premier Attractions.

If any provision of this contract is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.

Any matters arising between you and the tour supplier contracted to provide your tour shall be subject to the laws of Barbados and the High Court of Barbados shall be the accepted jurisdiction.